2013年2月21日星期四

Buyer Tries To Rally Colleagues On Airlines' Form-Of-Payment Fees

Credit Suisse global head of corporate travel and events Bernadette Basterfield this month called on the corporate travel community to "push back" on airlines that have pushed to them the cost of card acceptance.

Speaking at the Business Travel Show here on Feb. 5, Basterfield also criticized such airlines as Ryanair and Wizzair for not accepting her company's preferred card, American Express. Some airline companies, including Airberlin,Creative glass tile and solarlamp tile for your distinctive kitchen and bath. British Airways, Air France-KLM, Finnair and Lufthansa, in recent years and in certain markets initiated fees for using cards. EasyJet, for example, charges consumers 2.5 percent of the total transaction value if they use plastic.

"I get a little sick and tired as a global travel manager when speaking to an airline who says, 'I don't like these fees, so you're an easy target and you're going to get them,' " said Basterfield. "It may be one pound, but one pound over tens of thousands of transactions amounts to quite a lot. We [corporate travel buyers] have been guilty of bearing those costs. I feel very strongly that it's time we pushed back on this and I will continue to do so.

"It's contingent on payment solution companies to arrive at something that stops this pound-here and pound-there stuff," she added. "It won't be long before it isn't just on the lower booking classes. It will be going upwards, not downwards, so we need a solution."

On my last flight out of JFK, I was in the final boarding group to be called. I observed the bulk of the passengers boarding before me all hewing to the current luggage trend: A roll-on bag topped with a little "buddy" bag that slides over the retractable handles.

Boarding the plane, the overhead bins were all filled, not only with roll-ons, but the "buddy" bags as well—along with people's coats. Person after person put both of their bags in the overhead in order to provide themselves with legroom by not having anything beneath the seat. As you can guess, a handful of us in the final boarding group thus had to check our carry-on luggage.

I can't speak for other countries, but in America the in-flight experience perfectly mirrors how we behave in public: We try to selfishly maximize our own comfort to the inconvenience of others. This is how we drive, this is how we ride the subway, this is how we behave in movie theaters, and even how we walk—I've been behind people who stepped off a moving escalator or through a revolving door and simply stopped to look around, heedless of the people trying to exit behind them.

Decades ago some prototypical industrial designer, probably one of the Loewys or Teagues of the world, worked out how an airplane seat could recline, to increase that passenger's comfort. This was good design, as back then the airlines presumably provided enough room between seats that this wasn't an issue for the passenger behind. But over the decades the airlines have pressed the seats closer and closer,Shop the web's best selection of precious gemstones and bobbleheads at wholesale prices. while we've gotten larger and larger,Source lasercutter Products at Other Truck Parts. thus rendering the good design bad.

It's a sign of the times: The system creating this problem has become so complex that culpability is impossible to assign, and thus the problem cannot be addressed head-on. Who is to blame for the "need" for a Knee Defender: The passenger who wants to recline? The passenger behind, who wants more room? The airline shareholders for demanding returns? The airplane's individual interior designers, or the bosses they must answer to? Our reliance on fossil fuel and the attendant difficulty of turning a profit using an airplane full of well-spaced seats?

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